Hello? Can you hear me? I can’t hear you! Hello… Hello? I can see your mouth moving … no audio…I’m having some technical difficulties..one moment…is this better?.. hello?…hello?

Does this sound remotely familiar? I am willing to bet that everyone has encountered this highly irritating occurrence at some point in their professional careers. Regardless, if you have been on the receiving or broadcasting end of communication; this catastrophe has proven to flush faces to inevitable shades of red.

I have first handedly experienced this miscommunication when I was involved in a Google Hangout, interviewing a band for my personal blog. I was interviewing a band called Portugal the Man for their upcoming album release.  I was in the Google Hangout with five other bloggers and the band. The audio difficulties that I faced were not only embarrassing but slightly disadvantageous to the content of my blog post; because I may have missed some crucial questions that had been asked by other interviewers.

Video Conference glitchesThese technological tragedies can make you seem  unprofessional, unprepared and unorganized. Let’s avoid the feelings of anger, embarrassment and frustration and fix this technological epidemic. Fully  comprehending these video technology tools will equip you with the knowledge to overcome potential hiccups that may occur.

The insightful tools that I will be spotlighting are Google Hangout and GoToWebinar. There are two different GoTo tools  that can be utilized:

(1)  GoToMeeting-Allows you to connect with 25 attendees

(2)  GoToWebinar– Allows you to connect with up to 1000 attendees

These tools listed above are used by Powered By Search.

Google Hangout

Step 1:
 After clicking on the start icon the first thing you need to do is check your settings by clicking the flower icon in the top right corner. This will ensure that your microphone and camera are both fully functional. This is the most important step of this set-up.


 Step 2:  In the same settings location, click on play sound test. A ringing sound will indicate that your speakers are connected properly.

Step 3:  Now, you are ready to invite people.  You can add names, circles or email addresses. After inviting your selected individuals, a pop-up screen will appear to inform you that the invite has been sent.

Step 4:  Once you have added the set list of individuals you want to hang out with, click the green button that says “Hang Out”. You will now be able to see what you look like, along with the live feed of everyone else that is currently hanging out. You are live!

Step 5: Within this Google Hangout you have the capability to mute the audio and video at any point. (highlighted yellow arrow)


Step 6:  If you notice that the image quality is lacking or words are slurring and seem muffled, adjust your bandwidth. Do this by clicking on the ascending bars icon. (highlighted black arrow).

Step 7:  In the settings field you will notice that there are two options for sound. The voice option optimizes your audio for voice conversation. Whereas the studio option provides higher fidelity audio. If you were planning on musically showcasing your vocals, the studio option is recommended.

Step 8:  Keep in mind that you have the ability to text chat, share YouTube videos and screen shares. YouTube videos can be a beneficial attribute to opening up a professional meeting. Screen shares can be a useful tool to demonstrate to attendees, current projects or work items that will aid in your presentation. All of these icons are located on the left side bar. (highlighted blue arrow)


GotoWebinar is an advantageous tool that industry professionals can gain benefit from. It has similar functionalities to Google Hangout. However GoToMeeting and GoToWebinar both have an annual fee.


Step 1:  Run the GoToMeeting Wizard 30 minutes prior to your initial sound check. This tool will run a scan to ensure your connections are fully functional.

Step 2:  Reboot your computer. After the reboot has taken place, open only your browser and your PowerPoint application.

Step 3:  Meet with speakers one hour prior to going live. This will allow you the opportunity to go through slides, and do a final sound check.

Step 4:  Before the webinar has started, keep attendees engaged by providing frequent registration updates on the number of attendees expected, or any new information.

Step 5:  Have everyone perform a final sound check. Also confirm that no one is using speaker phones, wireless or battery operated microphones. This will ensure a clear sound throughout the presentation.


Step 6:  Start the webinar 20 minutes prior to Go Live! This will display a screen so attendees know that the broadcast will start on time.

Step 7: Prior to going live, make sure that all non-speaker panelists are muted.

Step 8: Click GoLive!

For more detailed information check out the step-by-step play book that GoToMeeting has created.

Both of these tools have the resources to provide a successful, stress free video conference. If you follow these steps you will be well on your way to erasing this epidemic of technical glitches for years to come. Good Luck!

Tagged with: b2b, b2c, business, communication, go to meetings, go to webinars, google hangout, gotomeetings, gotowebinars, meetings, presentations, technology, video conference, video presentations

About Chris Perreira Jardine

Marketing/ PR Assistant at Powered by Search, specializing in brand management, public relations and content marketing. His personal site is chrisperreirajardine.com.